Support

How can we
help you?

Get answers to common questions or reach out to our support team directly.

Frequently Asked
Questions

Simply prop up your device, step back into frame, and take your stance. SwingAwai will automatically detect when you are ready and start recording. The app uses body metrics to recognize your golf stance and begins recording hands-free.

Not currently. SwingAwai requires real-time camera data to extract accurate swing biometrics and pose tracking information. Without this live data, the analysis would be significantly less accurate. However, we are planning to add the ability to upload swings in a future update - keep an eye out for updates!

For best results, position your camera either face-on (facing you directly) or down-the-line (behind you, aligned with your target). Keep the entire body in frame from head to toe, and ensure good lighting conditions. We often recommend face-on for best results. Please hold the camera as still as possible or prop up your phone during recording.

Club members receive 10 analyses and 25 chats per month. Tour Pro members get 50 analyses and 100 chats per month. Masters members get 200 analyses and 500 chats per month. Your quota resets monthly on your subscription renewal date.

You can record swings offline, but an internet connection is required for AI analysis. Videos are processed locally on your device for pose detection, but the AI insights require cloud processing.

SwingAwai uses Apple Vision Framework for precise body tracking with 21 joint points, combined with advanced AI models for swing analysis. While highly accurate, it is designed to complement, not replace, professional instruction.

Yes! All your swing recordings are automatically saved to your photo library and stored securely in the cloud. You can access your swing history anytime and track your progress over time.

You can cancel anytime through your iPhone Settings > [Your Name] > Subscriptions > SwingAwai. You will continue to have access until the end of your current billing period.

Absolutely. We take privacy seriously. Pose detection happens locally on your device, and only essential data is sent for AI analysis. We never share your personal information. See our Privacy Policy for details.

Still need
help?

Email Support
support@swingawai.com
We typically respond within 24 hours

App
Information

Version1.0.6
PlatformiOS